Warranty & Returns

- Warranty & Returns Service -

 

We are dedicated to providing you with products of the best quality, but it might not perform as expected by the time delivered or after using for a while. In such cases, please do not hesitate to contact us and we will be responsible for you.

 

 

1. What kinds of warranties does Dovpo Store supply?

Each product has its warranty time listed in the user manual, please check the item description carefully. We are offering the warranty for all customers as long as to 3 months.  The warranty starts from the day the package signed up. After you received your order, please do check if there is any quality problem.

 

2. Do I need to send defective products back?

Dovpo is famous for its after-sale service. In order to save your shipping fee, there is no need for you to send these defects back. But the following information needs to be provided when asking for replacements:

 

1) Defective description:

2) Order number/date:

3) Serial number and warranty code:

4) Product name and quantity:

5) Defective Video or pictures:

 

Note: Video/video links or pictures must be straight to the point and show the problem clearly.

When defects are found, please email us at info@dovpoecig.com as early as possible. We will solve your problem as soon as possible.

 

3. What do I need to pay attention to when I am using or selling?

1) Keeping records (security number) of products;

2) If you are selling it, please remind your customers to keep the package of products and give you feedback of broken items as early as possible and asking your customers to provide you the evidence of broken items.

 

4. How do I handle the dead on arrival or not as ordered?

If the items received are not the one you ordered or not as described, please take a picture or video of the item you received and contact with us. We will get back to you within 24 hours in business days.

 

5. When will Dovpo Store send me replacement?

1) Generally, we will ship the replacements along  after receiving your defective products information and confirming the problems.

 

If there are any questions, please chat with us online or email us to info@dovpoecig.com, thank you.